Privacy policy
At Trinity Oaks Farm we are committed to protecting your privacy and keeping your personal information safe. This privacy policy explains what information we collect, how we use it and how we protect it. By using our website and placing orders with us you agree to the terms of this privacy policy.
INFORMATION WE COLLECT — When you visit our website, place an order or contact us we may collect personal information such as your name, email address, phone number, mailing address and payment information. We may also collect non-personal information such as your browser type, device type and how you interact with our website. This information helps us improve your experience on our site and process your orders efficiently.
HOW WE USE YOUR INFORMATION — We use the information we collect to process and fulfill your orders, communicate with you about your purchases, deposits and inquiries, send you updates about available animals, fresh eggs and seasonal produce, improve our website and customer experience, and comply with any legal obligations we may have. We will never sell, trade or share your personal information with third parties for marketing purposes. Your information is used solely to serve you better and keep you informed about Trinity Oaks Farm.
PAYMENT INFORMATION — All payment information is processed securely through Shopify's payment system. We do not store your credit card or payment details on our website. All transactions are encrypted and processed through secure and trusted payment gateways to ensure your financial information is always protected.
COOKIES — Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can choose to disable cookies in your browser settings at any time however some features of our website may not function properly without them.
THIRD PARTY SERVICES — We use Shopify to power our online store. Shopify may collect and process certain information in accordance with their own privacy policy. We may also use third party services such as email marketing platforms and social media to communicate with our customers. These services have their own privacy policies and we encourage you to review them.
YOUR RIGHTS — You have the right to access the personal information we hold about you, request corrections to any inaccurate information, request that we delete your personal information and opt out of any marketing communications from us at any time. To exercise any of these rights please contact us directly and we will respond to your request as quickly as possible.
DATA SECURITY — We take the security of your personal information very seriously. We use industry standard security measures to protect your data from unauthorized access, disclosure or misuse. However please be aware that no method of data transmission over the internet is 100% secure and we cannot guarantee absolute security of your information.
CHANGES TO THIS POLICY — We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
CONTACT US — If you have any questions concerns or requests regarding this privacy policy or how we handle your personal information please do not hesitate to contact us directly. We are a small family farm and we are always happy to help. Thank you for trusting Trinity Oaks Farm with your information — we take that trust very seriously and we are committed to keeping your data safe at all times.